Returns & Exchanges

Due to the perishable nature of our exotic produce, we strive to ensure every shipment arrives in peak condition; however, we offer dedicated support for items that do not meet our quality standards. Please notify us within 24 hours of delivery if your fruit arrives damaged or spoiled to qualify for a replacement or store credit.

Return Process

• 1.
  Document the Issue

  Take clear, high-resolution photos of the damaged fruit and the shipping packaging immediately upon arrival.

• 2.
  Contact Support

  Email our Exotic Fruits care team at [email protected] with your order number and the attached photo evidence.

• 3.
  Quality Assessment

  Our specialists will review your claim within 48 hours to determine if the product quality fell below our freshness guarantee.

• 4.
  Resolution Delivery

  Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement shipment at no extra cost.